Shipping & Handling

Where do you ship from?

All orders are shipped from our partner facility in China.

Do you offer international shipping?

Yes, we currently ship to:

🇦🇺 Australia, 🇳🇿 New Zealand, 🇸🇬 Singapore, 🇯🇵 Japan, 🇬🇧 United Kingdom, 🇺🇸 United States, 🇫🇷 France, 🇪🇸 Spain, 🇸🇪 Sweden, 🇩🇰 Denmark, and 🇩🇪 Germany.

Which couriers do you use?

Shipping carriers may vary depending on the destination. We use the best available service based on your location and order size.

How long does delivery take?

Delivery typically takes 7–14 business days, depending on your location.

Do you offer free shipping?

Free shipping is currently available within Australia only.

Sizing & Fit

Are your clothes unisex?
Yes! Our garments are designed to be worn by all genders with a relaxed, oversized fit.

What sizes do you offer?
Our size range includes S to XXL (and occasionally beyond). Each product page includes a detailed size chart to guide your choice.

Can I ask for help choosing a size?
Absolutely — feel free to email us at any time and we’ll be happy to guide you.

Returns & Exchanges

What is your return policy?
We accept returns or exchanges within 7 days of delivery, provided the item is unworn, unwashed, and in original condition.

Include in the email:

• Your order number;

• Photos, where relevant, of the issues.

Who pays for return shipping?
Customers are responsible for return shipping costs.

Sustainability

Are your products eco-friendly?
Yes, we prioritize sustainability in both materials and processes.
🌿 Our garments are made from 100% cotton or eco-conscious blends.
♻️ Packaging is factory-based, and while not perfect, we continue to advocate for better solutions.

Are your products made-to-order?
Yes, all pieces are produced on-demand to minimize waste and avoid overproduction.

Care Instructions

How should I care for my clothes?

• Machine wash cold (30°C gentle cycle)

• Do not bleach

• Tumble dry low

• Iron at low temperature — avoid ironing over printed areas

• Do not dry clean

Anything special for printed items?
Yes — avoid rubbing or soaking printed areas. Turn garments inside out before washing to preserve print quality.

Custom Orders & Pre-orders

Do you accept custom designs?
Currently, we do not offer fully customized designs.

Do you offer pre-orders?
We occasionally run limited pre-orders for special edition designs — stay tuned via our email and socials!

Contact & Support

How can I reach you?
📧 Email: hello@baistudio.com.au
📲 Instagram: @baistudio.official
(We’re working on launching live chat soon!)

How fast do you reply?
We aim to reply within 1 hour — or as quickly as possible during business hours.